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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company10/21/2017
Company Response To ConsumerClosed with non-monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2707595
Date Received10/21/2017
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueProblem with a purchase shown on your statement
Sub-IssueCard was charged for something you did not purchase with the card
Consumer Complaint NarrativeI received a notification in XXXX that a suspicious charge had appeared on my Sears/Citibank XXXX. I called the company and confirmed that I had not used the card since XXXX. They closed out that card and issued a new card. That number was also used fraud
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)CITIBANK, N.A.
StateCA
Zip Code920XX
Any comments on this complaint?

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