Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau
| Consumer Consent Provided? | Consent provided |
|---|---|
| Complaint Submitted Via | Web |
| Date Sent To Company | 11/25/2017 |
| Company Response To Consumer | Closed with explanation |
| Timely Response? | Yes |
| Consumer Disputed? | N/A |
| Complaint Id | 2737675 |
| Date Received | 11/25/2017 |
| Product | Credit card or prepaid card |
| Sub-Product | Store credit card |
| Issue | Problem with a purchase shown on your statement |
| Sub-Issue | Card was charged for something you did not purchase with the card |
| Consumer Complaint Narrative | In 2003, I obtained a Best Buy Credit Card. It is currently serviced by Citibank. I noticed that I have been being charged up to 12 percent annualy for " debt protection '' which I never agreed to purchase from 2003 through present. I requested that Citib |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company (To Which The Complaint Relates) | CITIBANK, N.A. |
| State | FL |
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