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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company11/26/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2738006
Date Received11/26/2017
ProductMortgage
Sub-ProductConventional home mortgage
IssueStruggling to pay mortgage
Consumer Complaint NarrativeCitiMortgage has unfair practices when it comes to modification requests. In XX/XX/XXXX, my then husband and I, submitted a modification request but CitiMortgage never formally gave us a respond to our request as we constantly being assigned new specialis
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)CITIBANK, N.A.
StateNY
Zip Code114XX
Any comments on this complaint?

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