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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company2/21/2018
Company Response To ConsumerClosed with non-monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2821744
Date Received2/21/2018
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueAdvertising and marketing, including promotional offers
Sub-IssueDidn't receive advertised or promotional terms
Consumer Complaint NarrativeI was sent a solicitation to receive XXXX XXXX XXXX XXXX for signing up for the XXXX XXXX Citi card. I went online and applied for the card, there was a lock on my credit so I had to call back to get it unlocked. When I spoke with the person they approved
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)CITIBANK, N.A.
StateWI
Zip Code546XX
Any comments on this complaint?

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