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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company11/15/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3075261
Date Received11/15/2018
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueProblem when making payments
Sub-IssueYou never received your bill or did not know a payment was due
Consumer Complaint NarrativeI did not know I had a payment due in XX/XX/2018 on the Citi Double Cash Card.
Company (To Which The Complaint Relates)CITIBANK, N.A.
StateFL
Zip Code320XX
Any comments on this complaint?

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