Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau
| Consumer Consent Provided? | Consent provided |
|---|---|
| Complaint Submitted Via | Web |
| Date Sent To Company | 1/13/2019 |
| Company Response To Consumer | Closed with explanation |
| Timely Response? | Yes |
| Consumer Disputed? | N/A |
| Complaint Id | 3106882 |
| Date Received | 12/21/2018 |
| Product | Credit card or prepaid card |
| Sub-Product | Store credit card |
| Issue | Problem when making payments |
| Sub-Issue | Problem during payment process |
| Consumer Complaint Narrative | On Friday morning XX/XX/2018 I tried to make a payment on my XXXX XXXX credit card. I tried using XXXX web browser and received a message that the data was not encrypted properly and attackers would be able to steal my information. I have been making my c |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company (To Which The Complaint Relates) | CITIBANK, N.A. |
| State | OH |
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