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American Express Company - Consumer Complaint Database at the Consumer Financial Protection Bureau
| Consumer Consent Provided? | Consent provided |
|---|---|
| Complaint Submitted Via | Web |
| Date Sent To Company | 5/14/2015 |
| Company Response To Consumer | Closed with explanation |
| Timely Response? | Yes |
| Consumer Disputed? | Yes |
| Complaint Id | 1375604 |
| Date Received | 5/14/2015 |
| Product | Credit card |
| Issue | Transaction issue |
| Consumer Complaint Narrative | American Express charged me a {$3.00} XXXX processing fee for an item I purchased from an XXXX company. I was never informed, in advance, that I would be charged this fee and I did n't authorize it. American Express refuses to credit the fee and is insist |
| Company (To Which The Complaint Relates) | AMERICAN EXPRESS COMPANY |
| State | NY |
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