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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Ally Financial Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/2/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2473317
Date Received5/2/2017
ProductChecking or savings account
Sub-ProductSavings account
IssueClosing an account
Sub-IssueCompany closed your account
Consumer Complaint NarrativeAlly Bank closed my XXXX and XXXX account on XXXX XXXX against my wishes. They claimed my address was not a physical address and cited the PATRIOT ACT as the reason they had to close my account. But I have a physical address on file with
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)ALLY FINANCIAL INC.
StateCA
Zip Code917XX
Any comments on this complaint?

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