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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/19/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3183970
Date Received3/19/2019
ProductStudent loan
Sub-ProductFederal student loan servicing
IssueStruggling to repay your loan
Sub-IssueProblem lowering your monthly payments
Consumer Complaint NarrativeI have to re-certify my Income-Based Repayment ( IBR ) plan each year. My monthly payments because of this plan are around $ XXXX/month. In XXXX of this year ( XX/XX/2019 ) I had to re-certify again, like I do each year. Last year my household income decr
Company (To Which The Complaint Relates)AES/PHEAA
StateAZ
Zip Code851XX
Any comments on this complaint?

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