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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company7/5/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2953778
Date Received7/5/2018
ProductStudent loan
Sub-ProductFederal student loan servicing
IssueProblem with a credit reporting company's investigation into an existing problem
Sub-IssueInvestigation took more than 30 days
Consumer Complaint NarrativeXXXX account doesn't match other credit reports. Asked for investigation and it has taken longer than 30 days to provide original documents proving debt or anything owed.
Company (To Which The Complaint Relates)AES/PHEAA
StateFL
Zip Code334XX
Any comments on this complaint?

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