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Federal Register / Vol. 86, No. 153 / Thursday, August 12, 2021 / Rules and Regulations
than its individual parts. The Departments budget is not unlimited and maintaining effective oversight of student loan servicers that deal with tens of millions of borrower accounts is a mammoth task. Further examples discussed in the 2018 interpretation only underscore this point. For instance, the Department has built incentives into the servicer contracts to favor betterperforming servicers at the expense of poorer-performing ones, to attain higher levels of customer satisfaction. See id.
But by the same token, regulatory oversight by the States is likewise intended and designed to secure higher levels of servicer performance and to limit instances of poor customer service and other abuses through different mechanisms and channels. The same is true of the other example highlighted in the 2018 interpretation, which explains how the Departments formal complaint process can help borrowers elevate customer service issues for heightened attention and prompt resolution. See id.
But as with the Department itself, State regulators and State attorneys general have staff members who are typically available to field and respond to complaints. Here again, the cumulative force of combining these joint efforts augments, rather than detracts from, the goal of improving customer service.
The concept of cooperative federalism laid out here can and should also lead to mutual efforts to make improvements in other areas of student loan servicing that support greater access to higher education. The core purpose of State laws and regulations overseeing student loan servicers is to protect their citizens who are borrowers of student loans and their families. The reason they took out those loans in the first place was to secure the benefits of higher education and to cope with the financial costs involved.
Consideration of these broader objectives reveals many opportunities for productive cooperation that can be fruitfully pursued between Federal and State officials who share these objectives and are interested in pursuing them jointly. In short, an approach that is marked by Federal-State cooperation is likely to secure better implementation of student aid programs as well as better service to borrowers and their families.
Out of this cooperation may come a broader understanding of how these mutual efforts can advance the central goal of facilitating affordable access to higher education for students in every part of the country. For these reasons, the Department is issuing this interpretation with the explicit purpose
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of revoking and superseding the 2018
interpretation.
Accessible Format: On request to the contact person listed under FOR FURTHER
INFORMATION CONTACT, individuals with disabilities can obtain this document in an accessible format. The Department will provide the requestor with an accessible format that may include Rich Text Format RTF or text format txt, a thumb drive, an MP3 file, braille, large print, audiotape, or compact disc, or other accessible format.
Electronic Access to This Document:
The official version of this document is the document published in the Federal Register. You may access the official edition of the Federal Register and the Code of Federal Regulations via the Federal Digital System at www.govinfo.gov. At this site you can view the document, as well as all other documents of this Department published in the Federal Register, in text or Portable Document Format PDF. To use PDF you must have Adobe Acrobat Reader, which is available free at the site.
You may also access documents of the Department published in the Federal Register by using the article search feature at www.federalregister.gov.
Specifically, through the advanced search feature at this site, you can limit your search to documents published by the Department.
Miguel Cardona, Secretary of Education.

The Boards regulations at 49 CFR 1002.3a provide for an annual update of the Boards entire user-fee schedule. Fees are generally revised based on the cost study formula set forth at 49 CFR
1002.3d, which looks to changes in salary costs, publication costs, and Board overhead cost factors. Applying that formula, 87 of the Boards 135 fees will decrease, 3 will increase, and 45
will remain at their current levels.
Additional information is contained in the Boards decision. To obtain a free copy of the full decision, visit the Boards website at www.stb.gov or call 202 2450245. Assistance for the hearing impaired is available through Federal Relay Service: 800 8778339.

SUPPLEMENTARY INFORMATION:

List of Subjects in 49 CFR Part 1002
Administrative practice and procedure, Common carriers, Freedom of information.
Decided: August 4, 2021.
By the Board, Board Members Begeman, Fuchs, Oberman, Primus, and Schultz.
Kenyatta Clay, Clearance Clerk.

For the reasons set forth in the preamble, title 49, chapter X, part 1002, of the Code of Federal Regulations is amended as follows:
PART 1002FEES
1. The authority citation for part 1002
continues to read as follows:

FR Doc. 202117021 Filed 81121; 8:45 am BILLING CODE 400001P

SURFACE TRANSPORTATION BOARD

Authority: 5 U.S.C. 552a4A, a6B, and 553; 31 U.S.C. 9701; and 49 U.S.C. 1321.
Section 1002.1f11 is also issued under 5
U.S.C. 5514 and 31 U.S.C. 3717.

2. Section 1002.1 is amended by revising paragraphs a, b, and c to read as follows:

49 CFR Part 1002
Docket No. EP 542 Sub-No. 29

Fees for Services Performed in Connection With Licensing and Related Services2021 Update Surface Transportation Board.
Final rule.

AGENCY:
ACTION:

The Board updates for 2021
the fees that the public must pay to file certain cases and pleadings with the Board. Pursuant to this update, 87 of the Boards 135 fees will decrease, 3 fees will increase, and 45 fees will remain at their current levels.
DATES: This final rule is effective September 11, 2021.
FOR FURTHER INFORMATION CONTACT:
Laura Mizner, 202 2450318, or Andrea Pope-Matheson, 202 2450363.
TDD for the hearing impaired: 1800
8778339.
SUMMARY:

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1002.1 Fees for records search, review, copying, certification, and related services.

a Certificate of the Records Officer, $20.00.
b Services involved in examination of tariffs or schedules for preparation of certified copies of tariffs or schedules or extracts therefrom at the rate of $48.00
per hour.
c Services involved in checking records to be certified to determine authenticity, including clerical work, etc. incidental thereto, at a rate of $33.00 per hour.

3. In 1002.2, revise paragraph f to read as follows:

f Schedule of filing fees.

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