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Federal Register / Vol. 86, No. 87 / Friday, May 7, 2021 / Notices
Background and Brief Description The information collection activities associated with this collection provide a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Federal governments commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but not a statistical survey that yields quantitative results that can be generalized to the population of study.
This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public.
If this information is not collected, vital feedback from customers and stakeholders on the Agencys services will be unavailable.

information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design including stratification and clustering, the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.
As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private.
CDC requests OMB approval for an estimated 13,075 annual burden hours.
There is no cost to respondents other than their time to participate.

CDC will only submit a collection for approval under these generic clearances if they meet the following conditions:
The collections are voluntary;
The collections are low-burden for respondents based on considerations of total burden hours, total number of respondents, or burden-hours per respondent and are low-cost for both the respondents and the Federal Government;
The collections are noncontroversial and do not raise issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future;
Personally Identifiable Information PII is collected only to the extent necessary and is not retained;
Information gathered is intended to be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency if released, the agency must indicate the qualitative nature of the information;
Information gathered will not be used for the purpose of substantially informing influential policy decisions;
and Information gathered will yield qualitative information. The collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study.
Feedback collected under CDC
generic clearances provides useful
ESTIMATED ANNUALIZED BURDEN HOURS
Number of respondents
Annual frequency per response
Hours per response
Type of respondents
Type of collections
Individuals and Households, Businesses and Organizations, State, Local or Tribal Government.

Print Surveys

50,000

1

15/60

12,500

Focus Groups
Online Surveys

100
1500

1
1

2
15/60

200
375

13,075

Total

Jeffrey M. Zirger, Lead, Information Collection Review Office, Office of Scientific Integrity, Office of Science, Centers for Disease Control and Prevention.
FR Doc. 202109733 Filed 5621; 8:45 am BILLING CODE 416318P

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Total hours