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Federal Register / Vol. 86, No. 36 / Thursday, February 25, 2021 / Notices Entities; 6 Social Service Agencies and Other Approved Third Parties; 8 Tribal Nations; 9 Service Providers; 12
Government-Wide Program Management and Oversight; 18
Computer Matching Program Disclosure;
and, 20 Contract Services, Grants, or Cooperative Agreements;
e Removing routine use Income and Program Eligibility Records as duplicative of routine uses 5 and 7;
f Adding a routine use to permit an individuals Lifeline participation or qualification status to be shared with a Federal agency or contractor when a federal program administered by the agency or its contractor uses qualification for Lifeline as an eligibility criterion; and g Adding a routine use to facilitate consumer survey development and execution.
The system of records is also updated to reflect various administrative changes related to the system managers and system addresses; update the Policies and Practices for Retention and Disposal of Records to describe the National Archives and Records Administration NARA records schedule for this system; administrative, technical, and physical safeguards; and updated notification, records access, and contesting records procedures.
SYSTEM NAME AND NUMBER: FCC/WCB1, LIFELINE PROGRAM.
SECURITY CLASSIFICATION:

No information in the system is classified.

Wireline Competition Bureau WCB, Federal Communications Commission FCC, 45 L Street NE, Washington, DC
20554.
SYSTEM MANAGERS AND ADDRESSES: USAC
ADMINISTERS THE LIFELINE PROGRAM FOR THE
FCC.

Address inquiries to the Universal Service Administrative Company USAC, 700 12th Street NW, Suite 900, Washington, DC 20005; or Wireline Competition Bureau WCB, 45 L Street NE, Washington, DC 20554.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:

47 U.S.C. 151154, 201205, 214, 254, 403. 47 CFR Sections 54.40054.423.
PURPOSES:

The Lifeline Program provides discounts for one Lifeline telephone service per household voice telephony, BIAS service, and the initial connection charge in Tribal areas to support such
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CATEGORIES OF INDIVIDUALS COVERED BY THE
SYSTEM:

The categories of individuals in this system include those individuals residing in a single household who have applied for benefits; are currently receiving benefits; are individuals who enable another individual in their household to qualify for benefits; are minors whose status qualifies a parent or guardian for benefits; are individuals who have received benefits under the Lifeline Program; are individuals that respond to a consumer survey developed using information in this system; and individuals acting as enrollment representatives and providing information directly or indirectly into USACs Lifeline Systems on behalf of an ETC to enroll subscribers, recertify subscribers, or update subscriber information in the Lifeline Program.
CATEGORIES OF RECORDS IN THE SYSTEM:

SYSTEM LOCATIONS: UNIVERSAL SERVICE
ADMINISTRATIVE COMPANY USAC, 700 12TH
STREET NW, SUITE 900, WASHINGTON, DC 20005;
AND

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service, to qualifying low-income individuals. Individuals may qualify for Lifeline through proof of income or proof of participation in another qualifying program. The Lifeline Program system of records is maintained to determine whether the applicant meets the eligibility requirements for initial enrollment and recertification, including the limit of one benefit per household; program administration;
dispute resolution; monitoring of enrollment representative; and consumer surveys.

The categories of records in the system include first and last name of the applicant, other household members, or consumer survey participant; date of birth; last four digits of Social Security Number or a full Tribal identification number; residential address; descriptive address; address based on geographic coordinates geolocation; internet Protocol IP address; contact information; whether someone resides on Tribal lands; qualifying program participation; financial information;
username and password; account security questions and answers; Lifeline subscriber identification number;
assigned Representative ID Number;
Lifeline participation status; amount of benefit received; documents demonstrating eligibility; documents showing only one benefit is received per household voice recordings; and signatures.
For ETC enrollment representatives who register to access the National Verifier or National Lifeline Accountability Database the following information may be collected: First and last name, date of birth, the last four
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digits of his or her social security number, email address, residential address, or other identity proof documentation.
RECORD SOURCE CATEGORIES:

The sources for the information in the Lifeline Program system of records include ETCs and their registered enrollment representatives; applicants;
consumer survey respondents; State, Tribal, and Federal databases; and, third-party identity verifiers.
ROUTINE USES OF RECORDS MAINTAINED IN THE
SYSTEM, INCLUDING CATEGORIES OF USERS AND
THE PURPOSES OF SUCH USES:

In addition to those disclosures generally permitted under 5 U.S.C.
552ab of the Privacy Act, all or a portion of the records or information contained in this system may be disclosed to authorized entities, as is determined to be relevant and necessary, outside the FCC as a routine use pursuant to 5 U.S.C. 552ab3 as follows. In each of these cases, the FCC
will determine whether disclosure of the records is compatible with the purposes for which the records were collected:
1. FCC/USAC Program Management To the FCC and USAC employees to conduct official duties associated with the management, operation, and oversight of the Lifeline Program, NLAD, National Verifier, Lifeline Claims System, and Representative Accountability Database, as directed by the Commission.
2. Third Party ContractorsTo an employee of a third-party contractor, or subcontractor of the third-party contractor, engaged by USAC or an ETC
to, among other things, develop the Lifeline Eligibility Database, conduct the eligibility verification process, recertification process, run call center and email support operations, and assist in dispute resolution.
3. Business Process Outsourcing BPO EntityTo an employee of the BPO engaged by USAC or an employee of a third-party contractor engaged by the BPO to perform and review eligibility evaluations where the National Verifier conducts such processes for purposes of conducting the eligibility verification process or recertification process, performing manual eligibility verification when needed, run call center and email support operations, and to assist in dispute resolution.
4. State Agencies and Other Authorized State Government Entities To designated State agencies and other authorized governmental entities, including State public utility
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