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Federal Register / Vol. 86, No. 27 / Thursday, February 11, 2021 / Notices SYSTEM LOCATION:

the data and analysis in these documents.
Hans Christopher Grundler, Director, Office of Atmospheric Programs.
FR Doc. 202102774 Filed 21021; 8:45 am BILLING CODE 656050P

EXPORT-IMPORT BANK
Public Notice: 20210001

Privacy Act of 1974; System of Records Export-Import Bank of the United States.
ACTION: Notice of new system of records.
AGENCY:

The Export-Import Bank of the United States EXIM proposes to add a new electronic System of Records, EXIM CRM Customer Relationship Management, subject to the Privacy Act of 1974, as amended. This notice is necessary to meet the requirements of the Privacy Act which is to publish in the Federal Register a notice of the existence and character of records maintained by the agency. Included in this notice is the System of Records Notice SORN for EXIM CRM.
DATES: Comments must be received on or before March 15, 2021 to be assured of consideration.
ADDRESSES: Comments may be submitted electronically on www.regulations.gov or by mail to Tomeka Wray, Export-Import Bank of the United States, 811 Vermont Ave.
NW, Washington, DC 20571.
FOR FURTHER INFORMATION CONTACT:
Tomeka Wray, Export-Import Bank of the United States, 811 Vermont Ave.
NW, Washington, DC 20571. Telephone number: 202.565.3996.
SUPPLEMENTARY INFORMATION: The EXIM
CRM system is used to manage relationships with potential or current customers, partners, and other organizations and agencies involved in EXIM deals or whom EXIM works with in supporting U.S. exporters. EXIM
CRM is comprised of a cloud-based Salesforce application and a cloudbased HubSpot module connection integrating the HubSpot database to the Salesforce API.
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SUMMARY:

SYSTEM OF RECORDS NOTICE

EIB 2101 EXIM CRM
SYSTEM NAME AND NUMBER:

EIB 2101 EXIM CRM, EXIM CRM
SECURITY CLASSIFICATION:

Unclassified
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EXIM CRMs Salesforce application is hosted in the Salesforce Government Cloud. The physical location and technical operation of the system is at the Salesforce Government Clouds Chicago Elk Grove Village, IL and Washington Ashburn, VA data centers.
The HubSpot application uses cloud storage and computes services from Amazon Web Services AWS and Google Cloud Platform GCP.
HubSpots production infrastructure is centralized in AWS and GCP cloud hosting facilities, and is managed by the HubSpot engineering team.
SYSTEM MANAGERS:

Senior Vice President, Office of Small Business, Export-Import Bank of the United States, 811 Vermont Ave. NW, Washington, DC 20571.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:

The Export-Import Bank requests the information in this application under the following authorizations:
Authority of the Export-Import Bank Act of 1945, as amended 12 U.S.C. 635
et seq., Executive Order 9397 as Amended by Executive Order 13478
signed by President George W. Bush on November 18, 2008, Relating to Federal Agency Use of Social Security Numbers.
PURPOSES OF THE SYSTEM:

The purpose of this system is to allow EXIM staff to manage relationships and track interactions with potential and existing customers, partners e.g., registered brokers, lenders, and Regional Export Promotion Program REPP
member organizations, and other organizations and agencies involved in EXIM deals or whom EXIM works with in supporting U.S. exporters.
Additionally, EXIM CRM allows designated personnel from specific partner organizations to log in through Salesforces Partner Portal to access resources and limited customer information that helps them support EXIMs customers.
EXIM CRM is comprised of the following functional modules:
Salesforce Customer Relationship Management Salesforce Partner Relationship Management HubSpot Marketing module, Enterprise version EXIM utilizes HubSpot Marketing Hub, integrated with Salesforce, for email automation and to host landing pages and contact forms used by the public when requesting information or follow up from EXIM.

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CATEGORIES OF INDIVIDUALS COVERED BY THE
SYSTEM:

The EXIM CRM system will contain current or potential customer information; partner organization information; EXIM employee and contractor information.
CATEGORIES OF RECORDS IN THE SYSTEM:

EXIM CRM contains information related to individuals and corporate entities that are potential, current, or former customers, partners, or other organizations and agencies involved in EXIM transactions or whom EXIM
works with in supporting U.S.
exporters. The EXIM CRM system contains information on EXIM
employees and contractors who are users of the system.
For customer, partner, and other organization or agency information company name, individual contact names, email address, race, ethnicity, business address, phone number, company website, number of employees, annual revenue, DUNS
Number, TINS, IBANs, NAICS Code, industry, products exported, EXIM
transaction number, EXIM Master Guarantee Agreement Number, EXIM
Delegated Authority Lender Agreement Number.
For EXIM employees and contractorsindividual name, work email address, phone number.
RECORD SOURCE CATEGORIES:

The record information contained in EXIM CRM is obtained using one of three methods: Manual entry, direct database connection to supply the required information, or through importing source flat files to the EXIM
CRM database.
ROUTINE USES OF RECORDS MAINTAINED IN THE
SYSTEM, INCLUDING CATEGORIES OF USERS AND
PURPOSES OF SUCH USES:

In addition to those disclosures that are generally permitted under 5 U.S.C.
552ab of the Privacy Act, all or a portion of the records or information contained in this system may be disclosed to authorized entities, as is determined to be relevant and necessary, outside EXIM as a routine use pursuant to 5 U.S.C. 552ab3 as follows:
a. For EXIM employees to support current or potential customers.
b. For EXIM employees to support current or potential partners.
c. To lenders for the purposes of applying for and servicing an EXIM loan guarantee.
d. To registered insurance brokers for the purpose of applying for and servicing an EXIM export credit insurance policy.

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